OBJECTIVE:

EXPERIENCE:

12/2008 - Present

Industry: Internet Services

Technical Support Specialist

This Volt Staffing assignment gives me the opportunity to provide technical and account services to an Apple customer base.

During this assignment, I've freshened up on my MAC OS X, MAC OFFICE and other related troubleshooting skills for both iTunes and iPhones.  Additionally, I was consistently complimented on my research and customer support techniques.iTunes Assisted customers via email with topics varying from billing questions, content download concerns and error code issues. iPhoneAssisted customers via telephone with topics varying from software issues, synching, and hardware troubleshooting.

12/2009 - Present

Industry: Energy and Utilities

Enrollment Representative

Experience educating, enrolling and switching customers Retail Electric Providers.

Excelled at navigating several exclusive internal programs, such as web based sales. Named departmental employee of the month in February and March of 2010.

2/2011 - Present

Industry: Computer/IT Services

Technical Support Specialist

Assisting end users of Fortune 100 companies with mobile device tech support.

Troubleshooting experience with but not limited to; Droid OS, iOS, BES, WinMO, Win7, Vista, XP

6/2008 - 2/2009

Industry: Other/Not Classified

Crane Technician

While working outside my industry of experience, I was an apprentice in the family business. Contracted to repair Hydraulic Boom Trucks, Man-lifts, and other mobile cranes.

1/2007 - 6/2008

Industry: Healthcare Services

Customer Service

During my tenor at this small business/individual health insurance company, I focused on sharpening my analytical and multi-tasking skills. While assisting clients with issues varying from billing and coverage explanations to benefit changes and understanding consumer perspectives. My quality phone audit scores were consistently within best of the center. Often, I was referred to for senior advisement.Programs used:- Smart Screens- Work Desk - Correspondence programs- Multi-line handset- Inter-department troubleshooting*100 wpm

4/2006 - 1/2007

Industry: Hotels and Lodging

Customer Care

A knowledge of tourist attractions across the world, and a knack for internet keyword search were just half the job.

3/2005 - 4/2006

Industry: Retail

Frozen Meat Lead/Receiving/Deli Associate

While working outside my industry of experience, it was still a daily responsibility to exemplify qualities and duties such as sharp and efficient Customer Service, and multi-tasking.

2/2004 - 1/2005

Industry: Telecommunications Services

Operator/Customer Service

Top operator for this directory assistance service. At&t Wireless, Nextel, Sprint PCS and Optimum Voice were just some of the different cellular/landline service providers whom I represented.

1/2002 - 1/2004

Industry: Retail

Manager

I was manager of this independent retail compact disc chain for three years. Responsible for but not limited to; -Buying-Selling-Marketing -Public Relations -Schedules-Accounting After a surge of internet sales, my responsibilities became more focused on sales and distribution, customer service, marketing and promotions.

3/2001 - 12/2001

Industry: Hotels and Lodging

Front Desk Auditor

Performed all front desk duties and business day closings concerning hotel matters. Customer relations and multi-tasking was a key factor involved in the increased guest sales, by twenty-five percent during my tenor.

6/2000 - 3/2001

Industry: Telecommunications Services

Small Business Sales Representative

I was a long distance specialist for the division of small business. Conducted customer research, analysis, and had sales repeatedly as a leader and top rep.

9/1996 - 3/1998

Industry: Manufacturing - Other

Shipping Manager

Performed duties such as industrial and electrical hose repair, and/or creation. In addition to picking, packing and shipping management responsibilities.

EDUCATION:

9/1996

Some College Coursework Completed

Also a journalist with my high school paper

Some College Coursework Completed

I studied several courses including Journalism 101.

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Shopping.com

Contributing Writer

HiFrequency Marketing

Field marketing representative

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